INSIGHTS

Introduction : Consumer commerce has undergone a transformation in India due to the growth of online marketplaces, and the e-commerce market is expected to reach a value of US$90 billion in 2025 and US$250 billion by 2030. Issues such as receiving faulty products, fake reviews, counterfeit items and delayed refunds can impact large numbers of consumers in one fell swoop as millions of people increasingly go online to shop. When consumer harm is systemic, not individual, quest